PRIVACY POLICY

Rig App is committed to protecting and safeguarding any personal data you give us.

This document describes how we use and process your personal data. It also tells you how to contact us if you have questions about your personal data. Please also read our separate Cookie Statement, which tells you how Rig App makes use of cookies and other similar technologies.

Rig App offers its services through our own website and mobile app and all the information that follows applies to all of our platforms.

This privacy statement applies to any kind of information we collect through these platforms or other means connected to these platforms (such as contacting our customer service team via email). We might amend the Privacy Statement from time to time. Visit this page regularly to check for updates.

Our compliance with the General Data Protection Directive

The new law on data protection, the GDPR, applies to us in our dealings with you. We are fully compliant with this new law, and we will ensure, in respect of the personal data you give us, that:

  1. Your personal data is processed fairly and lawfully

  2. Your personal data is obtained only for the lawful purposes that facilitate your dealings with us and shall not be further processed in any manner incompatible with those purposes.
     

  3. The personal data we obtain from you is adequate, relevant and not excessive in relation to the purpose or purposes for which processing is required.
     

  4. Your personal data will, at your request or as known to us from your dealings with us, be updated and corrected.
     

  5. Your personal data processed for any purpose or purposes will not be kept for longer than is necessary for that purpose or those purposes.
     

  6. Your personal data is processed in accordance with your rights as a data subject under the GDPR. In this regard, see more below
     

  7. Appropriate technical and organisational measures will be taken by us against unauthorised or unlawful processing of your personal data and against accidental loss or destruction of, or damage to, your personal data.
     

  8. Your personal data will not be transferred to a country or territory outside the European Economic Area unless that country or territory ensures an adequate level of protection for the rights and freedoms of data subjects in relation to the processing of personal data.

Your rights under the GDPR

The GDPR provides the following rights for individuals which we respect and to which we adhere. The rights you have as a “data subject” (as the GDPR describes you to be) are as follows:

  1. The right to be informed about our use of your personal information

  2. The right to access the personal information we hold on you

  3. The right to correct errors in the personal information we hold on you

  4. The right to have the personal information we hold on you erased

  5. The right to restrict processing by us of your personal information

  6. The rights to “data portability” as prescribed by the GDPR, of the personal information we hold on you

  7. The rights in certain circumstances specified in the GDPR, including use for direct marketing, to object to our processing of your personal information

  8. The rights in relation to automated decision making and profiling as specified in the GDPR.

  9. The right to claim compensation for damages caused to you by our breach of the GDPR.

 

Contact us via the contact details given below if you wish to exercise any of your rights under the GDPR, or if you have any questions or wish to check on any aspect relating to your personal data held by us. Please note we do not process details relating to your means of payment, nor do we process personal information you may supply to third parties you have accessed via our services.

Contact details: support@rigapp.co.uk 

What kind of personal information does Rig App collect?

When you use our services there are certain personal details we ask you to provide. This includes your name, preferred contact details, and your payment information. In addition to this, we also automatically collect information from your computer. This can include the IP address, the browser you use, and your language settings. There are also situations in which we receive information about you from others or automatically collect other information. We go into more detail below.

Why does Rig App collect and use your personal data?

We ask you for personal details to help administer your bookings, ensure you get the best service possible, and keep your information safe. We also use your personal details to contact you and to inform you of our latest deals, updates and special offers.

How does Rig App share your data with third parties?

There are different parties integrated into the Rig App services in various ways and for various reasons. We will share your details with the providers of the services offered through us, and the service providers who process your payments. There are also other parties which can receive some of your data, which are parties we involve to provide you with the Rig App services. Below we’ll go into more detail about how information you share with us is used and exchanged with these parties.

How does Rig App process communications that you may send to Rig App?

Rig App can help you and the providers of the services we offer exchange information and requests about bookings and potential bookings, directing the communications through Rig App.

How does Rig App make use of mobile devices?

We offer our free app through which we also collect and process personal data. It will also allow you to use any location services we may offer.

 

How does Rig App make use of social media?

The use of social media services may be integrated with the Rig App services in various ways, which will involve us collecting some of your personal data or the social media provider receiving some of your information.

What security and retention procedures does Rig App put in place to safeguard your personal data?

In accordance with European data protection laws, we observe reasonable procedures to prevent unauthorized access to, and the misuse of, personal data.

How can you control the personal data you have given to Rig App?

You always have the right to review the personal information we keep about you. You can request an overview of your personal data by emailing us to the email address stated below. Please write 'Request personal information' in the subject line of your email.

Who is responsible for the processing of personal data on the Rig App website and apps?

Rig App Limited, company number 10034665 of Porch Cottage, Weston Lullingfields, Shrewsbury, Shropshire , SY42AW, controls the processing of personal data on its website and mobile app.

Personal information you give to us.

Rig App collects and uses information which you provide to us. When you sign up, you are (as a minimum) asked for your name, email address, username and password. We might also ask for your telephone number, payment information, and any preferences you might have relating to your booking. If you need to get in touch with our customer service team, or reach out to us through other means (such as through social media, or communicating with the supplier of your booking through our site or app) we will collect information from you there too. After a booking, you can be asked to provide a review to help future users find what they are looking for.

There are also other instances where you may provide us with information. For example, to enable Rig App to see your current location or grant access to your contact details – this helps us provide you with the best possible service. You can also open a user account, which allows you to save your personal settings, upload relevant materials, review previous bookings or plan and manage future bookings.

Personal information we collect automatically.

Even if you don’t end up making a booking, when you visit our website or use our app we may automatically collect certain information. This includes your IP address, the date and time you accessed our services, the hardware, software or internet browser you use and information about your computer’s operating system, like application versions and your language settings. We might also collect information about clicks and which pages have been shown to you.

If you are using a mobile device, we might also collect data that identifies your mobile device, device-specific settings and characteristics, location details, app performance and other system activity.

Personal information we receive from other sources.

We may also receive information about you from other sources. These include providers of the services offered by us, business partners, and other independent third parties, and anything we get from them may be combined with information provided by you. We also integrate third party service providers to facilitate payment between users and providers of the services offered through us. These service providers share payment information so we can administer and handle your bookings.

Why does Rig App collect and use your personal data?

We use the information collected about you for various purposes. Your personal data may be used in the following ways:

  • Bookings: First and foremost, we use your personal data to complete and administer your bookings.

  • Customer service: Sharing your details with our customer service staff allows us to respond to any questions you might have.

  • Account facilities: Rig App users can create a user account. We use the information you give us to administer this account, allowing you to manage your bookings or other purchases, take advantage of special offers, make future bookings easily and manage your personal settings.

  • Online groups: We may also enable users with an account to join and interact with each other through online groups. Any such activity may be made visible to other account holders or providers of services partners.

  • Marketing activities: We also use your information for marketing activities. You can unsubscribe from these marketing activities quickly, easily and at any time – just click on the "Unsubscribe" link included in each communication. Based on the information you share with us, individualised offers may be shown to you. These may be offers that you can book directly on the Rig App, or third-party offers or products we think you might find interesting.

  • Communicating with you: There may be other times when we get in touch, including by email, by post, by phone or by texting you – which method we choose depends on the contact information you have previously shared with us. We process the communications you send to us. There could be a number of reasons for this, including:

    1. Responding to and handling any requests

    2. If you have not finalized a booking, we may email you with a reminder to continue with your booking.

    3. When you use our services, we may send you a questionnaire or invite you to provide a review about your experience with Rig App.

    4. We may also send you other material related to your bookings, such as how to contact Rig App if you need assistance. We may also send you material related to upcoming bookings or a summary of previous bookings you made through Rig App.

    5. Even if you do not have an upcoming booking, we may need to send you other administrative messages, which may include security alerts.

  • Market research: We sometimes ask our users to take part in market research. Any additional personal details that you give us as part of the market research will be used only with your consent.

  • Promotion of a safe and trustworthy service: In order to create a trustworthy environment for you, your fellow users, we may use personal data for the detection and prevention of fraud and other illegal or unwanted activities. Similarly, we may use personal data for risk assessment and security purposes, including the authentication of users and bookings. For such purposes, we may have to put certain bookings on hold.

  • Improving our services: We also use personal data for analytical purposes. This is part of our drive to improve our services and enhance the user experience, but can also be used for testing purposes, troubleshooting and to improve the functionality and quality of our app’s services. The main goal here is to optimize and customize our platform to your needs, making our services easier and more enjoyable to use.

  • User reviews and other related information: You may be invited to submit a user review.

  • Account holders can choose to display a review with a screen name instead of the real name (which can be chosen in the user account facility). In addition to this, your review can be displayed anonymously. By completing a user review, you are agreeing that it can be displayed by us.

  • If you indicate whether a user review is helpful or not, we will aggregate this with feedback from other customers in order to sort and prioritize guest reviews. We may use the information you share with us in an anonymous form, unless you have included this information in your public profile. This is to help other users like you find the right services and service suppliers to suit them.

  • Call monitoring: When you make calls to our customer service team, Rig App may use an automated telephone number detection system to relate your telephone number to your existing bookings – this can help save time for both you and our customer support staff. Our customer service staff may still ask for authentication, which ensures that your booking details are kept confidential.

  • During calls with Rig App support staff, live listening may be done or calls may be recorded for quality control and training purposes. Recordings are kept for a limited amount of time and automatically deleted, unless Rig App has a legitimate interest to keep such recording for a longer period (as reasonably necessary), including for fraud investigation purposes. Any call recordings will be handled in accordance with this Privacy Statement.

  • Legal purposes: Finally, in certain cases, we may need to use your information to handle and resolve legal disputes, for regulatory investigations and compliance, or to enforce the terms of use of the Rig App online booking service as reasonably expected.

To process your information as described above, we rely on the following legal bases:

  • Performance of a contract: The use of your information may be necessary to perform any contract that you have with us.

  • Legitimate interests: We may use your information for our legitimate interests, such as to provide you with the best suitable content of the website, emails and newsletters, to improve and promote our products and services and the content on our website, and for administrative, fraud detection and legal purposes.

  • Consent: We may rely on your consent to use your personal information for certain direct marketing purposes. You may withdraw your consent at any time by contacting us at the addresses at the end of this Privacy Statement.

How does Rig App share your data with third parties?

In certain circumstances, we’ll share your personal data with third parties.

  • The services you booked: In order to complete your booking, we transfer relevant details to the provider of the services you have booked. This may include your name, contact details, payment details, telephone number and any preferences you specified when you made your booking. If you have a query about your booking, we may contact the provider and ask them to handle your request.

  • Third-party service providers: We may use service providers to process your personal data on our behalf. This processing is for several purposes, including for example sending out marketing material. Third party service providers are bound by confidentiality clauses and are not allowed to use your personal data for other purposes.

  • Payment providers and (other) financial institutions: We may need to share certain booking details with the payment service provider and the relevant financial institution to handle the financial element of the transaction . This may also include a copy of your booking confirmation or the IP address used to make your booking. We may furthermore share information with relevant financial institutions, if we consider it strictly necessary for fraud detection and prevention purposes.

  • Competent authorities: We disclose personal data to law enforcement insofar as it is required by law or is strictly necessary for the prevention, detection or prosecution of criminal acts and fraud. We may need to further disclose personal data to competent authorities to protect and defend our rights or properties, or the rights and properties of our business partners.

  • Business partners: we may share details relevant to your booking with our business partners (as and when needed) in order to provide you with appropriate and efficient support. When you make a booking on a business partners’ website, please also take the time to read their privacy policies if you wish to understand how these business partners may process your personal data. For fraud detection and prevention purposes and as strictly necessary, we may also exchange information about our users with business partners.

How does Rig App make use of mobile devices?

We offer our free app for a variety of mobile devices, and may have versions of our regular website that have been optimized for mobile and tablet browsing. These apps and mobile websites process the personal details you give us in much the same way as our website does – and they also allow you to use location services to find bookings nearby. You may grant us access to your location data or contact details in order to provide services requested by you.

Rig App may make use of something known as cross-device tracking in order to optimize our services and marketing activities. This may be done with or without the use of cookies. For more information about cookies and other similar technologies, please see our Cookie Statement below. With cross-device tracking, Rig App is able to track user behaviour across multiple devices. As part of cross-device tracking, Rig App may combine data collected from a particular browser or mobile device with another computer or device linked to the computer or device from which the data was collected.

What security procedures does Rig App put in place to safeguard your personal data?

In accordance with European data protection laws, we observe reasonable procedures to prevent unauthorized access to, and the misuse of, personal data.

We use appropriate business systems and procedures to protect and safeguard the personal data you give us. We also use security procedures and technical and physical restrictions for accessing and using the personal data on our servers. Only authorized personnel are permitted to access personal data in the course of their work.

How does Rig App treat personal data of children?

The services offered by Rig App are not directed at children under 18 years old. The use of any of our services is only allowed with the valid consent of a parent or a guardian. If we receive information from a child under 18 years old, we reserve the right to delete it.

How can you control the personal data you have given to Rig App?

You always have the right to review the personal information we keep about you. You can request an overview of your personal data by emailing us to the email address stated below. Please write 'Request personal information' in the subject line of your email to speed things along a bit.

You can also contact us if you believe that the personal information we have for you is incorrect, if you believe that we are no longer entitled to use your personal data, or if you have any other questions about how your personal information is used or about this Privacy Statement. Please email or write to us using the contact details below. We will handle your request in accordance with the applicable data protection law.

Who is responsible for the processing of personal data on the Rig App website and apps?

Your personal information which we collect is sent to and stored on secure servers located in the United Kingdom and/or the Republic of Ireland. Such storage is necessary in order to process the information. Personal information may be transferred by us to our other offices and/or to the third parties mentioned in the circumstances described above, which may be situated outside the European Economic Area (EEA) and may be processed by staff operating outside the EEA. The countries concerned may not have similar data protection laws to the EEA. Where we transfer your personal information we will take all reasonable steps to ensure that your privacy rights continue to be protected. By using the Application, you agree to this storing, processing and/or transfer.

 

Cookie Statement

Cookies and other tracking technologies can be used on our websites and apps in various ways, such as making the Rig App website work, to analyse traffic or for advertisement purposes. These technologies are either used by us directly, or by our business partners, including third party service providers and advertisers we work with. If you want to learn more about what a cookie is, how they are used and what your choices are, please read more here.

What is a cookie?

A cookie is a small amount of data that is placed in the browser of your computer or on your mobile device. So-called “first party cookies” (not as much fun as they sound) are cookies which are served by the entity operating the domain through which the cookie is served. Rig App’s own cookies are therefore “first party cookies”. In case we allow others to service cookies through the Rig App websites and apps, these cookies are so-called “third party cookies”.

In addition, there is a difference between session cookies and permanent cookies. Session cookies will only exist until you close your browser. Permanent cookies have a longer lifespan and are not automatically deleted once you close your browser. We strive to serve cookies or allow the serving of cookies with a maximum lifespan of 5 years. Only in exceptional circumstances, such as for security purposes and where absolutely necessary, will a cookie have a longer lifespan than that.

Next to cookies, other tracking technologies are used which are similar to cookies. These can include web beacons (also known as pixel tags, web bugs or gifs), tracking URLs or software development kits (SDKs). A web beacon is a tiny graphic image of just one pixel that can be delivered to your computer as part of a web page request, in an app, in an advertisement or in an HTML email message. Pixels can be used to retrieve information from your device, such as your device type or operating system, IP address, and time of visit. They are also used to serve and read cookies in your browser. Tracking URLs are used to understand from which referring website the Rig App websites or apps are used. SDKs are small pieces of code included in apps, which function like cookies and web beacons.

All these technologies are together referred to in this Cookie Statement as “cookies”.

How are cookies used?

Cookies are used for different purposes. They allow you to be recognized as the same user across the pages of a website, between websites or when you use an app.

Our website and apps use cookies for different purposes:

Technical cookies: We try to give our visitors an advanced, user-friendly website and apps that adapt automatically to their needs and wishes. To achieve this, we use technical cookies to show you our website, to make them function correctly, to create your user account, to sign you in and to manage your bookings. These technical cookies are absolutely necessary for our website to function properly.

Functional cookies: We also use functional cookies to remember your preferences and to help you to use our website and apps efficiently and effectively. For example, these cookies remember your preferred currency, language, your searches and your previously viewed services. We may also use cookies to remember your registration information so that you don’t have to retype your login credentials each time you visit our site (because let’s face it – that’s pretty irritating). Your password will, however, always be encrypted. These functional cookies are not strictly necessary for the functioning of our website, but they add functionality and enhance your Rig App experience.

Analytics cookies: We use these cookies to gain insight into how our visitors use Rig App. This means we can find out what works and what doesn't, optimize and improve our websites or apps, understand the effectiveness of advertisements and communications, and ensure we continue to be interesting and relevant. The data we gather can include which web pages you have viewed, which referring/exit pages you have entered and left from, which platform type you have used, which emails you have opened and acted upon, and date and time stamp information.

It also means we can use details about how you’ve interacted with the site, such as the number of clicks you make on a given page, your mouse movements and scrolling activity, the search words you use and the text you enter into various fields. We make use of analytics cookies as part of our online advertising campaigns to learn how users interact with our website or apps after they have been shown an online advertisement. This may include advertisements on third-party websites. Analytics cookies may also be used to enable our business partners to learn if their customers make use of  offers integrated into their websites.

Commercial cookies: We use third-party cookies as well as our own to display personalized advertisements on our websites and on other websites. This is called “retargeting,” and it is based on browsing activities, such as the destinations you have been searching for, the services you have viewed and the prices you have been shown.

What are your choices?

To learn more about cookies and how to manage or delete them, simply visit allaboutcookies.org and the help section of your browser. In the settings for browsers such as Internet Explorer, Safari, Firefox or Chrome, you can set which cookies to accept and which to reject. Where you find these settings depends on which browser you use. Use the "Help" function in your browser to locate the settings you need.

If you choose not to accept certain technical and/or functional cookies, you may not be able to use some functions on our website. We currently do not support “Do Not Track” browser settings. In case a common standard has been developed which defines what exactly shall be meant by “Do Not Track” browser signals, we will review this policy again.

  • Advertising. When it comes to online advertising and marketing companies, we strive to work with companies that are members of the Network Advertising Initiative (NAI) and/or the Interactive Advertising Bureau (IAB). Members of NAI and IAB adhere to industry standards and codes of conduct. NAI and IAB members allow you to opt out of behavioural advertising. Visit www.networkadvertising.org to identify the NAI members that may have placed an advertising cookie file on your computer.

To opt out of an NAI member's behavioural advertising program, simply check the box that corresponds to the company from which you wish to opt out. You may also want to visit

 www.youronlinechoices.com or www.youradchoices.com to learn how to opt out of customized advertisement. Your mobile device may allow you to limit the sharing of information for retargeting purposes through its settings. Please be aware that opting out of an online advertising network does not mean that you will no longer receive or be subject to online advertising or marketing analysis. It means that the network from which you opted out will no longer deliver ads tailored to your web preferences and browsing patterns.

  • Analytics. In order to control the collection of data for analytical purposes through Google Analytics from certain browser types, you may want to visit the following link: Google Analytics Opt-out Browser Add-on (only for desktop).

If you have any questions, suggestions or comments about this cookie statement, please send an email to customerservices@rigapp.co.uk This Cookie Statement may also be amended from time to time. So visit this page regularly to keep abreast of updates.