Terms and conditions for Platinum Plan subscribers

 

 

Platinum Subscription plan - features and benefits to the user and subscriber

 

  • As a user you can see the details of the Platinum subscription plan offered by RIG in the ‘plans’ section.

  • As a user you can choose to take a free trial of the Platinum subscription plan for 14 days so that you can experience the benefits of what you am getting with that plan.

  • As a user you can cancel the 14 day free trial at any time. 

  • As a Platinum subscriber you get an additional 30% off any class on RIG. This 30% is calculated off the current price of that class in the app. For example, if the original price of a class was £20, on the RIG app it is £18. If you take out the Platinum subscription plan that £18 is reduced by another 30% to £12.60

  • As a Platinum subscriber you are sent ad hoc exclusive giveaways by RIG. This could range from invites to events and brand giveaways.

  • As a Platinum subscriber when you are on the 14 day trial or a regular subscriber you have a membership card in the app which makes me part of an elite group of fitness users.

  • As a Platinum subscriber you can get access to a qualified nutritionist via a Calendly link so that you can arrange a phone call with them.

  • As a Platinum subscriber, you can get notified via a push notification/and or Facebook Messenger about class price drops 1 hour prior to any other regular user of the RIG app so that you can get early access to those classes and book them at the best possible price.

 

Terms and conditions for the user who purchases the Platinum subscription plan

 

  • The cost of the Platinum subscription is £15.59 (including vat) and is charged on a monthly basis on the day of the first initial billing.

  • The subscription payment is run through Stripe

  • After the free trial expires the subscriber is automatically upgraded to the Platinum subscription plan

  • If you cancel your Platinum subscription you will not be charged on the next billing date but will have access to all the Platinum subscriber features until the next billing date when you will then be removed from the Platinum subscription plan and no longer able to use its features

  • The Platinum subscription plan discount of 30% is applicable to all the classes of all the studios.

  • The subscription for the Platinum subscription plan is non-refundable, except in the special circumstances described below in the detailed terms and conditions.

  • RIG will ask to verify your phone number when you want a free trial of the Platinum subscription plan. You will not be able to start the free trial if you decline to verify the number.

  • As a user you can purchase the subscription plan and make the payment for the same using various payment methods offered by the app.

  • As a platinum subscriber you can view the subscription plan renewal date so that you can be aware of any future payment that you need to take care of.

  • As a platinum subscriber you can cancel the subscription plan so that you can avoid getting charged for the same on next renewal date.

  • As a user you can view that your subscription plan is successfully cancelled, and you can opt for it again if required.

  • As a subscriber if you cancel your subscription you will be asked to submit feedback as to why you are cancelling.

  • On the 14 day free trial the booking fee is higher in order to protect RIG losing money from third party charges. Once you make the first initial payment of the subscription the plan the booking fee reduces

  • When on the 14 day free trial RIG will hold back certain features which will become available when the you become a paying subscriber

  • You will not be able to get a further free trial if you have already had a free trial. If you have had or have cancelled a free trial, you will have to pay the subscription upfront if you want to access the benefits of the Platinum subscription plan. 

 

Additional Terms and Conditions

 

By initiating your RIG subscription, you authorise us to charge you for your initial subscription period and a recurring monthly subscription fee at the then current rate. Increases in the current rate will be notified to you by e-mail or other notice. You acknowledge that the amount billed each month may vary for reasons that may include differing amounts due to promotional offers and/or changing or adding a plan, and you authorise us to charge your Payment Method for such varying amounts, which may be billed monthly in one or more charges.

You also authorise us to charge you any other fees you may incur in connection with your use of the Site, such as any applicable sign-up fee and taxes. Note that even if you do not use the subscription or access the Site and/or Classes, you will be responsible for subscription fees until you cancel your subscription, or it is otherwise terminated.

A subscription starts on the date that you sign up for a subscription and submit payment via a valid Payment Method or reactivate a pre-existing subscription. Unless we otherwise communicate a different time period to you at the time of sign up or otherwise, each billing cycle is one month in length (a “Subscription Cycle”). Your RIG subscription automatically renews each month, and we will automatically bill the monthly subscription fee to your Payment Method each month, until your subscription is cancelled or terminated. For example, if you purchase your RIG subscription on April 5, your subscription will automatically renew on May 5.

You must provide us with a current, valid, accepted method of payment (“Payment Method”). We may update the accepted methods from time to times. If you add a subscription to your base subscription or if you upgrade or downgrade to a different subscription, all such subscriptions will be governed by these Terms and will continue indefinitely until cancelled or terminated.

Free Trial. We may offer you a free trial to test our features of the plan, however we have the right to hold certain features back in this free trial period. If you cancel your subscription you will not be able to trial the free trial again.

Exclusive giveaways and Price drop notifications. Exclusive giveaways include the likes of deals and discounts from partnering brands and exclusive invites. These are random and sent solely to the subscribing community. The subscribing community will be sent price drop notifications of their select classes 1hr before the non-subscribing community in order to ensure you receive the best possible prices.

 

Booking fees. On the free trial we raise the booking fee in order to help reduce the charges RIG receives by our booking platform party. When moving off the free trial to a paid up subscription, this booking fee will decrease.

 

Refunds. Generally, our fees (including the monthly fee for your membership and any other fees) are non-refundable, unless we specifically communicate otherwise at the time of purchase. However we will provide a refund to subscribers for their current prepaid period in the following circumstances: (you) if your subscription is cancelled prior to the end of a period for which you have incurred a charge, due to your relocation, disability or death; provided, however, in each case we reserve the right to charge a fee to cover the cost of any class or other services or products you may have used or received prior to your cancellation and to ask for proof of such changed condition, to the extent permitted by law (such class fee charges not to exceed the cost of the subscription itself). We do not provide refunds or “make good” for any prior months.

Recurring Billing. By initiating your RIG subscription, you authorise us to charge you for your initial subscription period and a recurring monthly subscription fee at the then current rate. Increases in the current rate will be notified to you by e-mail or other notice (such as when you log into your account). You acknowledge that the amount billed each month may vary for reasons that may include differing amounts due to promotional offers and/or changing or adding a plan, and you authorise us to charge your Payment Method for such varying amounts, which may be billed monthly in one or more charges. You also authorise us to charge you any other fees you may incur in connection with your use of the Site, such as any applicable sign-up fee, taxes or cancellation or late fees, as further explained below. Note that even if you do not use the subscription or access the Site and/or Classes, you will be responsible for subscription fees until you cancel your subscription, or it is otherwise terminated.

Subscription Cycle. When you sign up and purchase your RIG membership, your first Subscription Cycle will be billed immediately after the trial period. Your subscription will automatically renew each month and you will be billed on the same date each month (being the date on which you signed up), provided that, where such date does not exist in particular renewal month, your subscription will be deemed to auto-renew on the day immediately following the date of expiry of your current membership cycle. For example, if you signed up on January 31st, your next auto-renew date will be March 1st, and payment will be taken using your Payment Method on (or as soon as practically possible) after that date. All membership auto-renews will continue to take place on the new auto-renew date (you.e., in this example, the 1st of each month). Payment will be taken on the effective date of your auto-renew (a “Renewal Date”), provided that, if we are unable for any reason to take payment on a Renewal Date, we will take payment as soon as practically possible thereafter.

Price Changes. We reserve the right to adjust pricing at any time. Unless we expressly communicate otherwise, any price changes to your subscription will take effect on your next billing cycle upon notice communicated through a posting on the RIG website or mobile applicable or such other means as we may deem appropriate from time to time, such as email. If you do not cancel your subscription, you will be deemed to have accepted these new fees.

Payment Methods. You may edit your Payment Method information in our mobile app and editing it at checkout or in the memberships section on your profile. If a payment is not successfully settled, due to expiration, insufficient funds or otherwise, you nonetheless will remain responsible for any uncollected amounts and authorise us to continue billing the Payment Method or any other payment method you have provided, as it may be updated, including in the event you attempt to create a new account, reactivate the unsettled account or sign up for a new account. This may result in a change to your payment billing dates. If we cannot charge your account, we reserve the right, but are not obligated, to terminate your access to our Site or any portion thereof.

Cancellation. Unless we communicate otherwise, you may terminate your subscription at any time before your subscription renews, by going into your membership section on RIG profile and letting us know you would like to cancel. Unless we communicate otherwise, following any cancellation you will continue to have access to your subscription through the end of your current prepaid Subscription Cycle, unless you cancel and receive a refund, in which case your access will be terminated immediately.

Other Fees. You are responsible for paying applicable fees if you do not cancel a class you had reserved with appropriate notice or do not attend your scheduled class. We reserve the right to change the policy regarding when we charge fees, to introduce additional fees (such as a sign-up fee) and to change the amount of any such fees at any time.